Shipping and returns
We ship your order within Germany and to 45 other countries with DHL and their logistics partners – CO2-neutral and in sustainable packaging. Within Germany, shipping is free of charge if the value of goods is €75 or higher, otherwise we charge €4.90 for the shipping costs. Outside of Germany, shipping is free of charge if the value of goods is €175 or higher.
The shipping costs for orders outside of Germany are:
Zone 1: €11.90 €, incl. VAT
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Monaco
Zone 2: €12.90, incl. VAT
Andorra, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, San Marino, Switzerland
Zone 3: €13.90, incl. VAT
Albania, Bosnia and Herzegovina, Bulgaria, Estonia, Faroe Islands, Finland, Greece, Greenland, Ireland, Iceland, Croatia, Latvia, Lichtenstein, Lithuania, Malta, Macedonia, Republic of Moldova, Montenegro, Norway, Portugal, Romania, Serbia, Turkey, Ukraine, Belarus, Cyprus
Returns (see terms and conditions)
You can cancel your order within fourteen days after receipt of the goods without giving any reason.
We would like to offer you the following options:
In writing: Please address your revocation to Heydecke GmbH, Springeltwiete 1, 20095 Hamburg, Germany
Email: Send an email to: [email protected] stating your full name, shipping address and invoice number. You will receive feedback on how to proceed as soon as possible.
Return request in the customer account: Log on to your customer account in the web shop using your known access data. Select your order and make a return request. You will receive feedback on how to proceed as soon as possible.